Like many large organizations, our client had been struggling to adapt to global challenges around turnover, training, domain expertise, and tech efficiency. A data breach escalated reevaluation of their entire technology strategy and motivated an org-wide transformation. The goal was to modernize core legacy systems while re-establishing the company as a leader in CX and tech in the insurance sector.
We addressed the entire ecosystem in order to refine complex workflows, meet or exceed compliance requirements, and improve both back office operations and end user experiences. The tooling solutions successfully consolidated 14 IT systems into one next-generation business platform and exponential operational efficiency. Beyond delivering modern technology solutions, we helped shift the mindset and ways of working to be more adaptable and strategic, accelerating their transformation and ongoing corporate culture.
Full stack enterprise consulting
Over several years, we helped transform the Insurance Industry leader through strategic consulting, coaching, training, and new methodologies to improve its internal product development capability.
Overhauled legacy systems
Unified digital file management across departments to replace obsolete technology and reduce cost from multi-system inefficiencies. Built a shared library of components ensuring rapid product delivery while implementing a technology strategy to allow for IT innovation. This new system set our client up to save millions annually and helped align senior executives across the organization.
Realized a modern marketplace
Developed and prototyped products to reimagine how employees and customers worked together, which formed the basis for a production system we built over the subsequent 13 months that automated deal flow steps to speed up closing time and reduce manual data input and training. This lowered risk for an aging workforce, increased customer retention, order volume, and revenue, ultimately providing the corporate IT group with more effective product development capability.
Enabled a global workforce
Our client realized the cost-benefits of leveraging an international workforce but was struggling to adapt to global challenges. We designed a next-generation platform that simplified areas of employee turnover, training, domain expertise, and technological efficiency, eliminating over 200 pain points and decreasing employee training time by 50%, ultimately empowering the company to claim these cost benefits by profiting off increased output from international teams.